Question
Anthem Inc
US
Last activity: 13 Apr 2017 9:15 EDT
"SilverLight Control ERROR in 'sGetWordMacroDotPath': Microsoft Word version '15.0' is not supported" using 7.1.6 and 32 bit MS Word
Hi,
I am getting this error "SilverLight Control ERROR in 'sGetWordMacroDotPath': Microsoft Word version '15.0' is not supported" when trying to merge the word document using MS Office 2013. I am using PEGA 7.1.6, browser I.E and word installed is a 32 bit. Please help.
Thanks,
Santhosh
***Moderator Edit: Vidyaranjan | Updated Categories***
Pegasystems Inc.
US
Hi,
Please check below pdn article:
https://pdn.pega.com/support-articles/silverlight-does-not-support-microsoft-word-2013
SUMMARY
Word merge feature works when using Microsoft Word 2010, but not when using Microsoft Word 2013.
ERROR MESSAGES
SilverLight Control ERROR in 'sGetWordMacroDotPath'. Microsoft Word version '15.0' is not supported
STEPS TO REPRODUCE
1. Call Pega section pzWordMergeSL from the local section.
2. Launch pzSilverLightWordMergeControl.
ROOT CAUSE
Integration with Word 2013 is not supported until Pega 7.1.7.
This is mentioned on page 16 of the Platform Support Guide (https://pdn.pega.com/documents/platform-support-guide).
RESOLUTION
Upgrade to the latest version of Pega 7.1.
Thanks,
Susan
Anthem Inc
US
Hi Susan,
Thanks for the reply.
In the same page I see that "Pega 7.1.6 - 7.1.7 is compatible with Microsoft Office 2003, 2007, 2010, and 2013". Please find this link below:
https://pdn.pega.com/client-side-technologies-pega-711-717
Scroll Down to Summary part.
Santhosh
Accepted Solution
Pegasystems Inc.
IN
Hi Santosh,
As per our product support guide important notes it clearly states below : https://pdn.pega.com/documents/platform-support-guide
In Pega 7.1.6, Office 2013 32-bit is only supported for Excel.
Hence we suggest you to upgrade to any higher version of PRPC or lower version of Office.
Let me know if you still have any questions.
Regards,
Shanthini Charles