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RashminiD Member since 2014 2 posts
Syntel
Posted: 4 months ago
Last activity: 4 months 1 week ago

Simulate CTI Integration

Hi, 

We got a Production issue which is reproducible only when Interaction is initiated through IVR. We have identified and fixed the issue but couldnt able to test as IVR team is not engaged in lower environments.

Is there any way we can simulate IVR request and test?

We are using Avaya Contact Center and PegaCALL 7.1.3.

Thanks.

 

Pega Call 7.1.3 Case Management
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