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HCL
Posted: 3 years ago
Last activity: 3 years ago
Skill Based Routing From Approval Shape
Hi ,
I have to route to skilled based workbasket, generally we will use toSkilledWorkBasket in assignment shape and provide corresponding skill. But in my usecase iam using an approval flow from case designer. It has option to send to workbasket , but how to send a skill required for that workbasket?.
Please let me know.
Posted: 3 years ago
pyCascadingGetApproval is the flow where routing happens when we use approval flow from case designer, which do not have an option to add skill while routing.ffffafds
One option I can think of is: Use some value for parameter ApproverType such as: SkillBased, and route to a different assignment based on it in pyCascadingGetApproval flow. Use a decision table before going to this assignment to identify the skill to use.
Another option is to rename and enhance pzApprovalFlowWrapper flow and all subsequent flows to accept skills.