Question

4
Replies
167
Views
Close popover
Rutuja Pimpalkar (RutujaP)
Syntel Ltd

Syntel Ltd
IN
RutujaP Member since 2018 3 posts
Syntel Ltd
Posted: April 9, 2020
Last activity: April 13, 2020
Closed

Skill based routing using activity

Hi ,

I am having a scenario,

In a dropdown on create view we have 5 category, each category requires skill,and if the operator posses that skill then only he will be able to create a case.

 

How can this be achieved using activity?

***Edited by Moderator: Pallavi to update platform capability tags***  

Case Management
Moderation Team has archived post,
Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.