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RutujaP1 Member since 2018 3 posts
Syntel Ltd
Posted: 5 months ago
Last activity: 5 months ago

Skill based routing using activity

Hi ,

I am having a scenario,

In a dropdown on create view we have 5 category, each category requires skill,and if the operator posses that skill then only he will be able to create a case.

 

How can this be achieved using activity?

***Edited by Moderator: Pallavi to update platform capability tags***  

Case Management
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