Bala Gangadhar Tilak Cherukuri (cherb)
Technical Lead, Client Support Engineering - India
Pegasystems Inc.
cherb Member since 2014 3 posts
Posted: February 28, 2017
Last activity: October 16, 2018
Posted: 28 Feb 2017 0:41 EST
Last activity: 16 Oct 2018 12:03 EDT

Skin Changes are not reflecting at runtime in the end user portal.

Hi Team,

We've been upgraded from PRPC6.3 SP1 to Pega 7.1.7. After successful upgrade, Whatever the changes done in the skin rules are not reflecting in the portal at runtime. However, the same changes are reflected in the preview section of the skin.

Below are the different approaches we tried to find the root cause,

1) "save as" of the skin rule to new ruleset version

2) Revalidate and Save of the Rule-PortalSkin type instances

3) Clearing the browser cache

4) Referred "pyEndUser71" skin rule instead of our sikn and observed that the changes are REFLECTING IN PORTALS.

After doing the above steps, it is very clear that only application skins have the problem where as ootb skins does not have the problem.

We are thinking that the Skin generation and cache could be the problem of not reflecting the skin at runtime. Is our assumption correct ?, if yes, what are the different cache tables that needs to be truncated and Is it also required to remove Pega Temp directory ?

Please let us know further steps to investigate.

Thank you.

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