Question 2 Replies 229 Views × Close popover Markus Moranz (moram) PEGA Principal Enterprise Architect Pegasystems Inc. DE View Profile Send Message moram Member since 2019 7 posts PEGA Posted: June 12, 2019 Last activity: February 25, 2020 Posted: 12 Jun 2019 10:31 EDT Last activity: 25 Feb 2020 1:48 EST Closed Is Skype for Business Inbound Call Handling solved and possible with Pega? Hi, is there any experience or existing solution for integration of Pega Platform with Skype for Business for inbound Call handling? Use case: Skype for Business is used for Telephony by CSR and cases should be initiated from these initiated Skype phone calls. What can be path to solution? Regards Markus Pega Platform Conversational Channels Case Management × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year ago Posted: 1 Aug 2019 6:19 EDT × Close popover Santanu Bhattacherjee (Santanu) PEGA Manager CRM - Field Service Pegasystems Inc. IN View Profile Send Message Santanu PEGA replied to moram Found this old post ( and also replied by me ) Try the same solution https://community1.pega.com/community/pega-support/question/skpye-integration-pega Posted: 1 year ago Posted: 25 Feb 2020 1:48 EST × Close popover SOBHAN CHOWDARY ARIKATLA (SOBHAN) OCBC Bank Vice President - Pega Platform Lead OCBC Bank SG View Profile Send Message SOBHAN OCBC Bank replied to moram Is this skype integration solution implemented?