Posted: 21 Jul 2017 13:40 EDT Last activity: 16 Oct 2018 12:03 EDT
SLA action of advance flow
I have a requirement in which if the deadline of SLA of an assignment is hit, the process should automatically skip this assignment and go to next one.
I set up the two actions 1) data transform 2) advance flow with the next flow action.
at run time, the data transform is executed, but the advance flow seem not since when I open the work, it still stay at the assignment that is supposed to be skipped. I try change stage stead, works fine. that means my SLA setting is correct. My confusion is how to make Advance flow works? I tried to use activity "resume flow", same negative result.
any suggestion, thanks very much...
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For the advance flow option, we should give one of the outgoing flow actions of current assignment. It can not be a flow action from other assignments. If your requirement is to advance flow to end shape, you can configure a ticket on end shape and set the ticket from SLA reaching deadline.
I know this is an old post but would like to answer for the benefit of others in the future...
If you need to advance from an Assignment to an End shape via SLA, instead of using the "Advance Flow" option, select Activity instead, enter performFlowAction and set the parameter actionName as your flow action. Leave all params as is. Ensure the assignPage is newAssignPage.
Is your stage at the final step and the stage is configured as "Wait for a user action" as opposed to "Automatically move to next stage"?
Is there security on the flow action that you are trying to resume such as Privilege or When rule - the person should queued the SLA on the assignment not possessing that Privilege or does not satisfy the When rule?