MichaelT1003 Member since 2015 9 posts
Posted: 3 years ago
Last activity: 3 years 1 month ago

SLA Advance Flow and Transfer not working properly

In our application we have a case wide SLA defined. In the SLA on the goal time we want to Escalate to the next assignment in the flow. To do that we need to advance the flow. Using the activity ResumeFlow and setting the advance flow in the actions of the sla is not working for this. We have tried using call flow(on the actions of sla), a custom activity, Finish assignment activity, and tickets as well. Tickets could work but it will take alot of effort. It seems to be quite simple what is needed we need to move to the next assignment in the flow.

I am beginning to think that this is because it is a case wide SLA. Are those actions meant for Assignment SLA's?

Case Management
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