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JimG8088 Member since 2015 23 posts
Centene
Posted: March 25, 2015
Last activity: July 17, 2017
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SLA and Decision Table

Is it possible to drive an SLA time length (how many days, etc.) based on a Decision Table? In all of the Service Level definintion screens I have seen, and in all of the online help, the SLA time is strictly something entered at the case/flow/section / whatever level, but is not derivable from case data (for customer of type "x", sla is 10 days, for customer of type "y" it is 15 - that kind of thing).

Thanks all!

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