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GrzegorzK Member since 2016 10 posts
Bizmatica
Posted: July 8, 2019
Last activity: July 8, 2019
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SLA based on property in OverallSLA

Hello,
is it possible to use SLA with Goal and Deadline 'Set to the value of a property' as case-wide SLA (defined in Case .pySLAName)? I have created such SLA but agent does not update case urgency. The same SLA set to use Intervals works as expected. I am working on 7.4.0

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