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Grzegorz Kucharski (GrzegorzK)
Greenfield

Greenfield
PL
GrzegorzK Member since 2016 12 posts
Greenfield
Posted: July 8, 2019
Last activity: July 8, 2019
Posted: 8 Jul 2019 5:08 EDT
Last activity: 8 Jul 2019 5:43 EDT
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SLA based on property in OverallSLA

Hello,
is it possible to use SLA with Goal and Deadline 'Set to the value of a property' as case-wide SLA (defined in Case .pySLAName)? I have created such SLA but agent does not update case urgency. The same SLA set to use Intervals works as expected. I am working on 7.4.0

Enterprise Application Development Dev/Designer Studio
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