Thanks a lot for your reply. So that means the 'OLD' step is just for backward compatibility and not used in pega 7 and later versions. The new versions by default use 'NEW' step which in turn set all the SLA values from pyEscalation Property. Is my understanding correct?
Posted: 2 years ago
Posted: 8 Feb 2019 5:09 EST
Carissa Wenhardt (CarissaW_GCS)
Principal Software Solutions Engineer