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Josimar Jose Nepomeceno (JosimarJ)
Fatec Group

Fatec Group
BR
JosimarJ Member since 2020 1 post
Fatec Group
Posted: November 8, 2020
Last activity: November 11, 2020

SLA configuration with condition

Good afternoon, I would like to know if it is possible to configure an SLA to define that a case must be finalized by a certain time of the day it was created.

example:

The case was created on 08/11/20 12 hours and needs to be concluded by 6 pm of the same day.
***Edited by Moderator: Pooja to update platform capability tag***
Pega Platform Enterprise Application Development Dev/Designer Studio Case Management