Posted: 8 Nov 2020 10:27 EST Last activity: 11 Nov 2020 2:59 EST
SLA configuration with condition
Good afternoon, I would like to know if it is possible to configure an SLA to define that a case must be finalized by a certain time of the day it was created.
The case was created on 08/11/20 12 hours and needs to be concluded by 6 pm of the same day.
***Edited by Moderator: Pooja to update platform capability tag***