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Billennium India Pvt Ltd
Posted: 10 months ago
Last activity: 10 months 4 weeks ago
SLA with data model mapping
Hi,
I have a sla which is hardcoded with deadline and already i have created a data model in which i have a field which has to be mapped and is delegated and now i need to call that in sla how can i do it ? Can you guys please me with this.
***Edited by Moderator Marissa to update platform capability tags****
Posted: 10 months ago
You can update SLA with property instead of hardcoded value by using set to the value of property option and while creating case you can read value from delegated table and set on the property.