Question

2
Replies
35
Views
Close popover
Arka C (ArkaC337)
Accenture

Accenture
IN
ArkaC337 Member since 2016 1 post
Accenture
Posted: August 20, 2020
Last activity: August 27, 2020
Solved

SLA Deadline date is calculated correct ,but time is not.

I have created an SLA and used it for assignment level. Deadline is 3 days, and business calendar is checked. 

Every time the assignment is created, the deadline date is calculated correctly and the time is being calculated as nearest hour.

Eg: if the assignment is created at 2:52PM on 20th Aug, deadline is coming as 25th (considering 22nd and 23rd as weekend) but the time is coming as 3:00PM

Is this a correct behaviour?

Operator calendar attached.

Pega Platform 8.3.1 Case Management Insurance Senior System Architect