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 Arka C (ArkaC337)
Capgemini

Capgemini
IN
ArkaC337 Member since 2016 1 post
Capgemini
Posted: August 20, 2020
Last activity: August 27, 2020
Posted: 20 Aug 2020 12:40 EDT
Last activity: 27 Aug 2020 11:10 EDT
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SLA Deadline date is calculated correct ,but time is not.

I have created an SLA and used it for assignment level. Deadline is 3 days, and business calendar is checked. 

Every time the assignment is created, the deadline date is calculated correctly and the time is being calculated as nearest hour.

Eg: if the assignment is created at 2:52PM on 20th Aug, deadline is coming as 25th (considering 22nd and 23rd as weekend) but the time is coming as 3:00PM

Is this a correct behaviour?

Operator calendar attached.

Pega Platform 8.3.1 Case Management Insurance Senior System Architect
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Accepted Solution

Posted: 1 year ago
Posted: 27 Aug 2020 4:41 EDT
Arka C (ArkaC337)
Capgemini

Capgemini
IN

i have used addtimes .

@(Pega-RULES:BusinessCalendar).addTime(@DateTime.CurrentDateTime(),<days>,<hour>,<min>,<sec>,true,"<calendarName>")

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