Question

8
Replies
454
Views
Close popover
Cloe Walker (CloeW938)
IT Solution Service

IT Solution Service
SG
CloeW938 Member since 2018 149 posts
IT Solution Service
Posted: July 20, 2018
Last activity: July 23, 2018
Closed

SLA does not get fired once in a while

Hi,

We have an SLA that sends an e-mail when 24 hour has passed after case is created. We have observed it sometimes does not get fired and that SLA remains in Queue Management in Designer Studio. I do not see any ERROR in the PegaRULES log file. Please let me know if anyone has any idea why this is happening.

Thanks,

***Edited by Moderator Marissa to update platform capability tags***

Low-Code App Development Dev/Designer Studio Case Management
Moderation Team has archived post