We have an SLA that sends an e-mail when 24 hour has passed after case is created. We have observed it sometimes does not get fired and that SLA remains in Queue Management in Designer Studio. I do not see any ERROR in the PegaRULES log file. Please let me know if anyone has any idea why this is happening.
***Edited by Moderator Marissa to update platform capability tags***
Yes, I am guessing it remains indefinitely. It is a Dev environment and if I want to clear entire SLA queue, what is the standard way? Restarting system with clearing cache won't remove SLA queue, will it?
We have two app nodes. How can I check both SLA agent is turned on?
Please find below information to begin the investigation.
SMA - Agent Administration - Queue Management. See if you can find the any queue entry for SLA agent task in Broker-Process queue.
Click on individual item in Broker queue and click on detail to get the detail of failure. Try to fix the cause.
If there is no entry in Broken process queue then find entries in Scheduled task. This is were all up coming execution will be stored. If you see there huge pile up then probably agent is unable to process them due to any issue in agent or agent is not able to pick them due to huge load.
Check how many nodes agent is running and any of them are facing any issue? You can check this in Rule log.