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Arvind Member since 2013 44 posts
BNYMellon Technology
Posted: April 22, 2017
Last activity: April 27, 2017
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SLA Escalation Activity to call Customized flow of SendCorr

Hi,

My project uses PDM to print correspondence of type letter ( Mail ). One of the requirement is to have some letters printed as part of SLA notification. The printing of letters happens in a flow "VerifySendCorr" which we have customized, where we check if its type letter and call PDM agent through AQM. In normal flow when we print letters the activity SendCorr calls our customized Flow "VerifySendCorr" and it gets printed because the requestor AccessGroup takes care of that.

I could not do that through SLA escalation activity because the SLA triggers through different requestor and the SendCorr doesnt trigger our customized flow "VerifySendCorr".

Question : How to make SLA escalation activities SendCorr use our customized rules? How to make the SLA escalation activity run as part of a particular access group?

PS : The SLA agents are part of Pega-Procom (OOB).

Thanks in Advance

Arvind B

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