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vinod_manavi Member since 2015 7 posts
Cognizant Technologies
Posted: 2 years ago
Last activity: 2 years 2 months ago
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SLA events not triggered after applying new SLA rule using ActionChangeAssignmentSLA OOTB activity

Hi,

After changing assignment SLA using ActionChangeAssignmentSLA OOTB activity goal and deadline events are not triggered. New Assign page is updated with new goal and deadline times and with new SLA activities.

Please provide me necessary inputs to overcome this issue and let me know for any information.

Thanks

Vinod Manavi

***Updated by moderator: Lochan to update platform capability***

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