SLA events not triggered after applying new SLA rule using ActionChangeAssignmentSLA OOTB activity
After changing assignment SLA using ActionChangeAssignmentSLA OOTB activity goal and deadline events are not triggered. New Assign page is updated with new goal and deadline times and with new SLA activities.
Please provide me necessary inputs to overcome this issue and let me know for any information.
***Updated by moderator: Lochan to update platform capability***
With your Hint, I added Addassign activity to my post activity of local action and was able to fire SLA. Thank you for your help Carrisa. could you please let me know sequence of steps to be followed when using ActionchangeAssignmentSLA to give new SLA.