I want to get an email if my case is stuck in my flow. So i created a SLA in the flow. But after adding the SLA, i cant generate a case. My cases are not moving in to flow. Is there a special way to create a SLA for a flow? I have attached the flow image and SLA.
***Edited by Moderator Kayla to update Platform Capability tags****
You mention you cannot generate a case and cases are not moving into the flow. Are you able to provide a screen shot of what you see when trying to generate the case? Is the case just in a different flow and not moving to the flow you want? If that is the case, can you share a screen shot of the flow that it is in?
Thank you for the reply. I will explain more about my application. We have two applications. The first application creates a case and connects to the second application when ever it is needed. The second application case life cycle is attached. When the first applications case is required to create a case in the second application it should go thought the first flow(Initialize data when case is..). Now when I added a SLA to the flow the first application is sending the request to the second application, but the second application is not responding. When I removed the SLA from the flow its working fine and a new case is created in the second application.
When it try to create a case manually in the second application the case is starting at the intialize data step. I am not getting any errors and i traced when creating a case it looks fine. Are there any special requriments for flow SLA's?