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Venkata Vikram Dabbugottu (VenkataVikramD)
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VenkataVikramD Member since 2019 2 posts
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Posted: July 9, 2020
Last activity: July 14, 2020
Posted: 9 Jul 2020 9:36 EDT
Last activity: 14 Jul 2020 3:35 EDT
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SLA in a flow

Hi,

 

I want to get an email if my case is stuck in my flow. So i created a SLA in the flow. But after adding the SLA, i cant generate a case. My cases are not moving in to flow. Is there a special way to create a SLA for a flow? I have attached the flow image and SLA.

SLA

FLOW SLA under Process tab

 

Thank you

vikram

 

***Edited by Moderator Kayla to update Platform Capability tags****

Case Management
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