Question6Replies1836Views shwetaB0 Member since 2018 4 posts Infosys Technologies Co Ltd Posted: 2 years agoLast activity: 2 years ago Closed SLA Goal and Deadline AdjustmentIf there is a WO that has goal and deadline already set, then where we can do the adjustment so that the WO is completed before the deadline time***Edited by Moderator Marissa to move from Pega Academy to Pega Support Community; updated platform capability tags*** Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 2 years agoJWatters PEGA replied to shwetaB0Can you provide more background or an example?... In Designer Studio > Records Explorer > Processes you will find default system service level agreements that can be applied to your class or case. Posted: 2 years agoGokulSairamB Sunlife replied to shwetaB0To Adjust you can use API pxAdjustSLATimes call this API with params as required. Gokul Posted: 2 years agoGayatri incessant replied to shwetaB0Hi, Can you try as per below screenshot. Posted: 2 years agoshwetaB0 Infosys Technologies Co Ltd replied to shwetaB0I meant by the question that if the goal is 3 days and deadline is 6 days. In which parameter should i do the adjustment to make sure that the WO is completed before the deadline time of 6 days? Is it Goal , Deadline or something else? Posted: 2 years agoGayatri incessant replied to shwetaB0set goaloverride=3 Deadlineoverride=6 Posted: 2 years agoUpdated: 2 years agoGayatri incessant replied to shwetaB0Hi, Still are you waiting for answer ?