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Posted: August 7, 2018
Last activity: August 31, 2018
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SLA Goal and Deadline Adjustment
If there is a WO that has goal and deadline already set, then where we can do the adjustment so that the WO is completed before the deadline time
***Edited by Moderator Marissa to move from Pega Academy to Pega Support Community; updated platform capability tags***
Can you provide more background or an example?... In Designer Studio > Records Explorer > Processes you will find default system service level agreements that can be applied to your class or case.