SLA Goal and Deadline Adjustment
If there is a WO that has goal and deadline already set, then where we can do the adjustment so that the WO is completed before the deadline time
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Posted: 2 years ago
Posted: 2 years ago
To Adjust you can use API pxAdjustSLATimes call this API with params as required.
Gokul
Posted: 2 years ago
Hi,
Can you try as per below screenshot.
Posted: 2 years ago
I meant by the question that if the goal is 3 days and deadline is 6 days. In which parameter should i do the adjustment to make sure that the WO is completed before the deadline time of 6 days?
Is it Goal , Deadline or something else?
Posted: 2 years ago
set goaloverride=3
Deadlineoverride=6
Posted: 2 years ago
Updated: 2 years ago
Hi,
Still are you waiting for answer ?
Can you provide more background or an example?... In Designer Studio > Records Explorer > Processes you will find default system service level agreements that can be applied to your class or case.