SLA Goal and Deadline Adjustment
If there is a WO that has goal and deadline already set, then where we can do the adjustment so that the WO is completed before the deadline time
***Edited by Moderator Marissa to move from Pega Academy to Pega Support Community; updated platform capability tags***
Pegasystems Inc.
US
Can you provide more background or an example?... In Designer Studio > Records Explorer > Processes you will find default system service level agreements that can be applied to your class or case.
Sunlife
CA
To Adjust you can use API pxAdjustSLATimes call this API with params as required.
Gokul
incessant
IN
Hi,
Can you try as per below screenshot.
Infosys Technologies Co Ltd
IN
I meant by the question that if the goal is 3 days and deadline is 6 days. In which parameter should i do the adjustment to make sure that the WO is completed before the deadline time of 6 days?
Is it Goal , Deadline or something else?
incessant
IN
set goaloverride=3
Deadlineoverride=6
Updated: 31 Aug 2018 2:46 EDT
incessant
IN
Hi,
Still are you waiting for answer ?