Posted: 12 Nov 2020 9:55 EST Last activity: 12 Nov 2020 14:05 EST
SLA Goal Deadline Notifications Before getting Elapsed
I have a requirement wherein we would need to send Notifications to Users before the Goal or Deadline is Elapsed.
To ensure the User takes the appropriate action before the Goal or Deadline timelines expires, we would need to send a Email notification 1 day before the dates set. Can this be achieved by the OOTB functions?