Question
2
Replies
65
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TCS
TCS
GB
TCS
Posted: November 12, 2020
Last activity: November 12, 2020
Last activity: 12 Nov 2020 14:05 EST
SLA Goal Deadline Notifications Before getting Elapsed
Hi,
I have a requirement wherein we would need to send Notifications to Users before the Goal or Deadline is Elapsed.
To ensure the User takes the appropriate action before the Goal or Deadline timelines expires, we would need to send a Email notification 1 day before the dates set. Can this be achieved by the OOTB functions?
Regards,
Lalith
Posted: 11 months ago
PEGA
Pegasystems Inc.
FR
Hello,
Well this is the aim of the SLA rule right. Maybe you should set a first SLA and then reset the SLA with a different date.
Posted: 11 months ago
Merkle. Inc.
Merkle. Inc.
GB
Hi Lalith
Yes, resetting SLA is one way and other way is using Job scheduler(or Agents ) which runs every hour.
Thanks