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NAVEEN1234 Member since 2012 5 posts
Areteans
Posted: 1 year ago
Last activity: 1 year 10 months ago
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SLA Item Stuck in "Processing"

Hi Guys,

I have configured an SLA to reach goal in 2 min. When the assignment is reached, we have the SLA item in the processing queue. It stays there forever with Attempts as 0. Following are the things I have ensured:

1. Access Group on Requestor Type.
2. Access Group on Agent.
3. Remove all stale SLA Items and retest.
4. Able to trace the event, it stops every time at step 2 of worklock Activity.
5. No information in logs.

Attached the screenshots, any suggestions appreciated.

***Edited by Moderator Marissa to update platform capability tags****

Low-Code App Development Case Management
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