Posted: 21 Oct 2018 15:16 EDT Last activity: 20 Nov 2018 13:16 EST
SLA Item Stuck in "Processing"
I have configured an SLA to reach goal in 2 min. When the assignment is reached, we have the SLA item in the processing queue. It stays there forever with Attempts as 0. Following are the things I have ensured:
1. Access Group on Requestor Type.
2. Access Group on Agent.
3. Remove all stale SLA Items and retest.
4. Able to trace the event, it stops every time at step 2 of worklock Activity.
5. No information in logs.
Attached the screenshots, any suggestions appreciated.
***Edited by Moderator Marissa to update platform capability tags****
It is strange that it just hangs on the Obj-Open-by-Handle in WorkLock without any errors. When you look at Param.workHandle in the trace, is it correct? Are you able to run a test activity and open the work object successfully using WorkLock?