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Kartheek Yarlapati (KartheekY)
Cognizant

Cognizant
US
KartheekY Member since 2016 4 posts
Cognizant
Posted: March 3, 2020
Last activity: March 4, 2020
Posted: 3 Mar 2020 17:26 EST
Last activity: 4 Mar 2020 9:57 EST
Closed

SLA not dequeuing after deleting assignment using pxDeleteAssignmentsForWork

In our application , we have to delete all assignments that the work object has, whenever we get a service call from mainframe

For each service call we delete assignments & clear pxflows and then we have orchestration in pega frame work which will run on work object and creates assignment

We are using pxDeleteAssignmentsForWork to delete all assignments on work, This is deleting the assignments and not de-queuing items queued for SLA on deleted assignments.

Did any one face this issue ,Any known hot-fix for this ? 

(or)

I should build own logic to De-queue items like pxAdjustSLA activity ?

Low-Code App Development App Studio Healthcare and Life Sciences Senior System Architect Pega Academy
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