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SalmanB9 Member since 2013 11 posts
ValueLabs
Posted: December 12, 2016
Last activity: December 28, 2016
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SLA not executing properly.

Can anyone explain me, with screenshots, how to configure Service Level Agreements for Assignemnt level and for work object?

I have been trying to execute them, but neither Escalation activity is getting executed nor Urgency is set. 

Also, please let me know how to trace SLA rules. I tried this by turning off Pega-Procom agent, delaying it and starting it again and tracing the Requestor created, but this is not helpful.

***Moderator Edit: Vidyaranjan| Updated Categories***

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