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 Salman Bin Saleem (SalmanB9)
ValueLabs
Systems Analyst
ValueLabs
IN
SalmanB9 Member since 2013 12 posts
ValueLabs
Posted: December 12, 2016
Last activity: December 28, 2016
Posted: 12 Dec 2016 2:11 EST
Last activity: 28 Dec 2016 8:20 EST
Closed
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SLA not executing properly.

Can anyone explain me, with screenshots, how to configure Service Level Agreements for Assignemnt level and for work object?

I have been trying to execute them, but neither Escalation activity is getting executed nor Urgency is set. 

Also, please let me know how to trace SLA rules. I tried this by turning off Pega-Procom agent, delaying it and starting it again and tracing the Requestor created, but this is not helpful.

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Posted: 4 years ago
Posted: 12 Dec 2016 2:54 EST
Bala Nagendra Babu Devaguptapu (Bala_Nagendra)
PEGA
Principal Technical Solutions Engineer
Pegasystems Inc.
IN

HI Salman,


Please check below help link for setting a goal and deadline for an Assignment and for a Case,


https://pdn.pega.com/sites/pdn.pega.com/files/help_v721/case%20management/process-modeler/assignment/cm-setting-goal-and-deadline-for-assignment-tsk.htm


https://pdn.pega.com/sites/pdn.pega.com/files/help_v721/case%20management/case-designer/case-wide-properties/service-level-agreement/cm-setting-goals-deadlines-in-case-designer-tsk.htm


Also,


Refer below links to know the process to trace SLA,


https://pdn.pega.com/community/pega-product-support/question/how-trace-sla


Others can comment.


Thanks,


Bala


 
Posted: 4 years ago
Posted: 13 Dec 2016 8:34 EST
Harsha Vardhan Paruchuri (HarshaVardhanP)
Incessant Technologies

Incessant Technologies
GB

can you check in the broken queue items aswell?


You can also check the instances to system-queue-servicelevel and check whether there is an entry for yours.