Question3Replies1646Views×Close popoverSalman Bin Saleem (SalmanB9) ValueLabs Systems Analyst ValueLabs IN View ProfileSend Message SalmanB9 Member since 2013 12 posts ValueLabs Posted: December 12, 2016Last activity: December 28, 2016Posted: 12 Dec 2016 2:11 ESTLast activity: 28 Dec 2016 8:20 EST Closed Solved SLA not executing properly.Can anyone explain me, with screenshots, how to configure Service Level Agreements for Assignemnt level and for work object?I have been trying to execute them, but neither Escalation activity is getting executed nor Urgency is set. Also, please let me know how to trace SLA rules. I tried this by turning off Pega-Procom agent, delaying it and starting it again and tracing the Requestor created, but this is not helpful.***Moderator Edit: Vidyaranjan| Updated Categories*** Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 4 years agoPosted: 12 Dec 2016 2:54 EST×Close popoverBala Nagendra Babu Devaguptapu (Bala_Nagendra) PEGA Principal Technical Solutions Engineer Pegasystems Inc. IN View ProfileSend MessageBala_Nagendra PEGA replied to SalmanB9HI Salman, Please check below help link for setting a goal and deadline for an Assignment and for a Case, https://pdn.pega.com/sites/pdn.pega.com/files/help_v721/case%20management/process-modeler/assignment/cm-setting-goal-and-deadline-for-assignment-tsk.htm https://pdn.pega.com/sites/pdn.pega.com/files/help_v721/case%20management/case-designer/case-wide-properties/service-level-agreement/cm-setting-goals-deadlines-in-case-designer-tsk.htm Also, Refer below links to know the process to trace SLA, https://pdn.pega.com/community/pega-product-support/question/how-trace-sla Others can comment. Thanks, Bala Accepted Solution Posted: 4 years agoPosted: 12 Dec 2016 11:09 EST×Close popoverSantanu Bhattacherjee (Santanu) PEGA Manager CRM - Field Service Pegasystems Inc. IN View ProfileSend MessageSantanu PEGA replied to SalmanB9Hello, To understand how to trace an SLA, please follow this pega tube video : https://pdn.pega.com/pegatube/support-guide-how-trace-agent Posted: 4 years agoPosted: 13 Dec 2016 8:34 EST×Close popoverHarsha Vardhan Paruchuri (HarshaVardhanP) Incessant Technologies Incessant Technologies GB View ProfileSend MessageHarshaVardhanP Incessant Technologies replied to SalmanB9can you check in the broken queue items aswell? You can also check the instances to system-queue-servicelevel and check whether there is an entry for yours.