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PraveenP7456 Member since 2015 46 posts
Infosys
Posted: 11 months ago
Last activity: 11 months 3 weeks ago

SLA not Picking

Hi We have configured an SLA in case life cycle in an assignment and it was working properly but all of a sudden now the SLA is not being picked up.when we checked system-queue-servicelevel instances we could see the instances in scheduled stage but its not being executed

kindly help in resolving this

Low-Code App Development Case Management
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