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Pavanir6 Member since 2016 103 posts
Amazon
Posted: May 30, 2018
Last activity: June 5, 2018
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SLA not working as expected

I want to prevent an assignment from working by users until an expected time is met. I created SLA rule as gave time for when assignment to be ready and plugged this SLA on assignment shape. But users are able to work on assignment before it meets the time i mentioned "start of service level".

Please help.

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