Posted: 30 May 2018 22:15 EDT Last activity: 5 Jun 2018 3:55 EDT
SLA not working as expected
I want to prevent an assignment from working by users until an expected time is met. I created SLA rule as gave time for when assignment to be ready and plugged this SLA on assignment shape. But users are able to work on assignment before it meets the time i mentioned "start of service level".