Question
SLA Question
Can anyone help me out with this question?
You Configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does the assignment urgency impact the deadline and passed deadline intervals?
A. urgency value continues to increment as configured.
B. The user is notified that the maximum urgency has been reached.
C. Urgency value remains at 100, but other service level processing continues.
D. Service level processing is halted until the assignment is completed.
Ans ASAP and explain as well.
***Edited by Moderator: Lochan to update platform capability tags***
The assignment urgency does not impact the deadline and passed deadline intervals. The value can be used by your processes to get next work based on the urgency value or you may have other logic where you route and report on work based on the value.