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AnkitaS1873 Member since 2019 3 posts
Accenture
Posted: June 6, 2019
Last activity: September 23, 2020

SLA Question

Can anyone help me out with this question?

You Configure a service level to adjust assignment urgency to 100 when the goal interval lapses. How does the assignment urgency impact the deadline and passed deadline intervals?

A. urgency value continues to increment as configured.

B. The user is notified that the maximum urgency has been reached.

C. Urgency value remains at 100, but other service level processing continues.

D. Service level processing is halted until the assignment is completed.

Ans ASAP and explain as well.

***Edited by Moderator: Lochan to update platform capability tags***

Case Management
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