Question

17
Views
Close popover
Avisek Dutta (AvisekD5)
TATA Consultancy Services Ltd

TATA Consultancy Services Ltd
IN
AvisekD5 Member since 2021 2 posts
TATA Consultancy Services Ltd
Posted: April 12, 2021
Last activity: April 12, 2021

SLA Queues are getting assigned to Web nodes

All the 3 ServiceLevelEvents agents are running on UTIL nodes, but while the SLA queues are getting assigned, few of them are getting assigned to Web nodes and these items will never get processed as there is no ServiceLevelEvents agent running on any Web node. Need some help about any configuration or setting changes to correct this behaviour so that SLA queues are always get assigned to the UTIL nodes only.

Pega Platform 8.5.2 Case Management Insurance Lead System Architect