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Ben Steiner (steib1)
PEGA
Consulting Manager
Pegasystems Inc.
AU
steib1 Member since 2015 3 posts
PEGA
Posted: January 11, 2016
Last activity: January 11, 2016
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SLA with Repeating Goal Deadline

Hi,

I am working on a project on 7.1.9 where the SLA is to have a repeating goal time to increase urgency for the case

Eg

Time to Deadline pxUrgencyWork value
5 hours 30
4 hours 40
3 hours 50
1 hour 80
15 minutes 90
5 minutes 100

I am currently trying to run the Goal off a property GoalDateTime and attempting to have the system recalculate the property to use that for further calculations.

Unfortunately what happens is the system will run the first iteration and then exit.  The GoalDateTime is updated, but the system does not re-run the Goal SLA activity.  (As per documentation)

In the SLA there are activities which need to run both on Deadline and Post Deadline activities.

Is there an alternative way to go about having an SLA with a repeating Goal Time to be used for calculations?

Thanks

Case Management
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