Question 2 Replies 1827 Views × Close popover Ben Steiner (steib1) PEGA Consulting Manager Pegasystems Inc. AU View Profile Send Message steib1 Member since 2015 3 posts PEGA Posted: January 11, 2016 Last activity: January 11, 2016 Posted: 11 Jan 2016 0:27 EST Last activity: 11 Jan 2016 19:08 EST Closed Solved SLA with Repeating Goal Deadline Hi, I am working on a project on 7.1.9 where the SLA is to have a repeating goal time to increase urgency for the case Eg Time to Deadline pxUrgencyWork value 5 hours 30 4 hours 40 3 hours 50 1 hour 80 15 minutes 90 5 minutes 100 I am currently trying to run the Goal off a property GoalDateTime and attempting to have the system recalculate the property to use that for further calculations. Unfortunately what happens is the system will run the first iteration and then exit. The GoalDateTime is updated, but the system does not re-run the Goal SLA activity. (As per documentation) In the SLA there are activities which need to run both on Deadline and Post Deadline activities. Is there an alternative way to go about having an SLA with a repeating Goal Time to be used for calculations? Thanks Case Management Share × Close popover Facebook Twitter Linkedin Email Copy Link Copied! Moderation Team has archived post, learn more × Close popover This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 5 years ago Posted: 11 Jan 2016 7:55 EST × Close popover Marc Lasserre (MarcLasserre_GCS) PEGA Principal Software Solutions Engineer Pegasystems Inc. FR View Profile Send Message MarcLasserre_GCS PEGA replied to steib1 Hi Ben, Your "GoalDateTime" is updated and you can see the SLA instance correctly updated as well ? Can you see your activity name on said instance as well ? Accepted Solution Posted: 5 years ago Posted: 11 Jan 2016 19:08 EST × Close popover Ben Steiner (steib1) PEGA Consulting Manager Pegasystems Inc. AU View Profile Send Message steib1 PEGA replied to steib1 I managed to resolve this issue. Activity ActionChangeWorkSLA allows the SLA to be refreshed on certain conditions. Adding this as an additional activity on the Goal, it resets the SLA (including the Goal time) to allow the SLA to continue being processed. This allows for the Deadline and Past deadline activities to remain unchanged while allowing the Goal to be refreshed multiple times.