Question2Replies1785Views×Close popoverBen Steiner (steib1) PEGA Lead System Architect Pegasystems Inc. AU View ProfileSend Message steib1 Member since 2015 3 posts PEGA Posted: January 11, 2016Last activity: January 11, 2016Posted: 11 Jan 2016 0:27 ESTLast activity: 11 Jan 2016 19:08 EST Closed Solved SLA with Repeating Goal DeadlineHi, I am working on a project on 7.1.9 where the SLA is to have a repeating goal time to increase urgency for the caseEgTime to DeadlinepxUrgencyWork value5 hours304 hours403 hours501 hour8015 minutes905 minutes100I am currently trying to run the Goal off a property GoalDateTime and attempting to have the system recalculate the property to use that for further calculations. Unfortunately what happens is the system will run the first iteration and then exit. The GoalDateTime is updated, but the system does not re-run the Goal SLA activity. (As per documentation)In the SLA there are activities which need to run both on Deadline and Post Deadline activities.Is there an alternative way to go about having an SLA with a repeating Goal Time to be used for calculations?Thanks Case Management ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 5 years agoPosted: 11 Jan 2016 7:55 EST×Close popoverMarc Lasserre (MarcLasserre_GCS) PEGA Principal Software Solutions Engineer PEG FR View ProfileSend MessageMarcLasserre_GCS PEGA replied to steib1Hi Ben,Your "GoalDateTime" is updated and you can see the SLA instance correctly updated as well ? Can you see your activity name on said instance as well ? Accepted Solution Posted: 5 years agoPosted: 11 Jan 2016 19:08 EST×Close popoverBen Steiner (steib1) PEGA Lead System Architect Pegasystems Inc. AU View ProfileSend Messagesteib1 PEGA replied to steib1I managed to resolve this issue. Activity ActionChangeWorkSLA allows the SLA to be refreshed on certain conditions. Adding this as an additional activity on the Goal, it resets the SLA (including the Goal time) to allow the SLA to continue being processed.This allows for the Deadline and Past deadline activities to remain unchanged while allowing the Goal to be refreshed multiple times.