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steib1 Member since 2015 3 posts
PEGA
Posted: 4 years ago
Last activity: 4 years 8 months ago
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SLA with Repeating Goal Deadline

Hi,

I am working on a project on 7.1.9 where the SLA is to have a repeating goal time to increase urgency for the case

Eg

Time to DeadlinepxUrgencyWork value
5 hours30
4 hours40
3 hours50
1 hour80
15 minutes90
5 minutes100

I am currently trying to run the Goal off a property GoalDateTime and attempting to have the system recalculate the property to use that for further calculations.

Unfortunately what happens is the system will run the first iteration and then exit.  The GoalDateTime is updated, but the system does not re-run the Goal SLA activity.  (As per documentation)

In the SLA there are activities which need to run both on Deadline and Post Deadline activities.

Is there an alternative way to go about having an SLA with a repeating Goal Time to be used for calculations?

Thanks

Case Management
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