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Rohan Salgaonkar (RohanS50)
Infosys Ltd

Infosys Ltd
IN
RohanS50 Member since 2016 4 posts
Infosys Ltd
Posted: July 19, 2021
Last activity: July 19, 2021
Posted: 19 Jul 2021 9:19 EDT
Last activity: 19 Jul 2021 11:27 EDT

SLA rule considering GMT Time Zone for calculating Goal/DeadLine

I have configured an SLA rule. It is calculating Goal and DeadLine according to GMT time zones. I want the SLA should calculate Goal and DeadLines as per Operator time zone i.e. whichever Operator is assigned the task SLA should calculate Goal/DeadLine  values as per the Operator time zone and not GMT time zone..As of now my SLA rule is calculating Goal/DeadLine as per GMT time zone and it is not checking the current operator time zone.

***Edited by Moderator Marissa to update Platform Capability tags****
Pega Platform 8.5.4 Case Management