Question
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Pega Systems
IN
Posted: February 10, 2017
Last activity: February 13, 2017
Last activity: 13 Feb 2017 9:58 EST
Closed
SLA running on resolved case
Urgency getting updated for a resolved case. Are we missing something there?
***Updated by moderator: Lochan to add Categories***
Posted: 5 years ago
Pegasystems Inc.
US
Hi JW,
Which release your application is on?
I found out the following support article. Please check.
https://community.pega.com/support/support-articles/sla-agent-invoked-resolved-cases
Thanks,
Susan
Posted: 5 years ago
Pega Systems
IN
We are working on Pega 7.2.1
Posted: 5 years ago
Pega Systems
IN
That above article mentions that the issue is for 6.2 SP2
Posted: 5 years ago
Pegasystems Inc.
US
Is this behavior occurring on all resolved items or a subset of them? If it is a subset, is the time of resolution very close to the time of SLA run? (Potentially race condition) Or if it is a larger window might indicate a lock issue or something along those lines when trying to clean up the other entries.