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PEGA
Posted: February 10, 2017
Last activity: February 13, 2017
Closed
SLA running on resolved case
Urgency getting updated for a resolved case. Are we missing something there?
***Updated by moderator: Lochan to add Categories***
Hi JW,
Which release your application is on?
I found out the following support article. Please check.
https://pdn.pega.com/support-articles/sla-agent-invoked-resolved-cases
Thanks,
Susan