Question

31
Views
Close popover
Ganesh pathaneni (Ganeshp0057)
Cognizant Technology

Cognizant Technology
IN
Ganeshp0057 Member since 2020 15 posts
Cognizant Technology
Posted: June 13, 2020
Last activity: June 17, 2020

sla tonotify manager settings

I got this in collaboration center but in 8.4.1 these things like "SendEmailToManagerOnGoalTime"  are not there..................

If you observe the escalation activity "SendEmailToManagerOnGoalTime" that is triggered on "Notify Assignee", it does send a mail to the manager as a correspondence (CorrNew) with CorrName as "GoalTimeReminder" and email Subject as "Work Object " + myStepPage.getValue(".pyID") + " has passed the goal time."

 

 

please help me with thatissue

 

***Edited by Moderator Marissa to change type from Pega Academy to Product, update Product details and Platform Capability tags****

Pega Platform 8.4.1 Case Management