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AntonioS0444 Member since 2017 3 posts
Capgemini
Posted: June 4, 2018
Last activity: June 25, 2018
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SLA update

I have an SLA for Proposals that use a ProposalSLADeadLine to control when this proposal will expire, but because a business rule issue the system has to update the SLA ad to do this I change the ProposalSLADeadline property with a new deadline date, but my SLA didn't obey this updated.

Do I have to do something more to the SLA? How does the SLA Agent know that I have updated the Date Property?

Where can I find some document to read how is the right way to manage this kind of thing?

Thanks

***Edited by Moderator Marissa to update platform capability***

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