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Posted: August 8, 2016
Last activity: November 24, 2016
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SLA Working and Execution
Hi Team, Could any one explain how the escalations in SLA execute after specific time mentioned in SLA rule, and on what context the when rule and the escalation action mentioned will be executed after that time. And when we give recurring for passed deadline how the when rule in escalation actions will be evaluated (It means whether it will be checking every time escalation has been triggered? or only once).
Thanks in advance.
Regards,
BH.SURESH
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Hello,
Please see this help article, which you can access in two ways:
1) Visiting pdn page https://pdn.pega.com/sites/pdn.pega.com/files/help_v721/procomhelpmain.htm#rule-/rule-obj-/rule-obj-servicelevel/general.htm#
2) While you are in the designer studio and composing your service level rule, click "actions > get help > general"
Please let us know if the help article is lacking for answering your question, so that we can evaulate whether that help article should be expanded.
Thanks. /Eric