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SURESH BHYRAVAVARJHULA (BH.SURESH)
Ness Technologies Inc.

Ness Technologies Inc.
IN
BH.SURESH Member since 2014 17 posts
Ness Technologies Inc.
Posted: August 8, 2016
Last activity: November 24, 2016
Posted: 8 Aug 2016 6:15 EDT
Last activity: 24 Nov 2016 4:42 EST
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SLA Working and Execution

Hi Team, Could any one explain how the escalations in SLA execute after specific time mentioned in SLA rule, and on what context the when rule and the escalation action mentioned will be executed after that time. And when we give recurring for passed deadline how the when rule in escalation actions will be evaluated (It means whether it will be checking every time escalation has been triggered? or only once).

Thanks in advance.

Regards,

BH.SURESH

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