Question

2
Replies
2786
Views
 SURESH BHYRAVAVARJHULA (BH.SURESH)
Ness Technologies Inc.

Ness Technologies Inc.
IN
BH.SURESH Member since 2014 17 posts
Ness Technologies Inc.
Posted: August 8, 2016
Last activity: November 24, 2016
Posted: 8 Aug 2016 6:15 EDT
Last activity: 24 Nov 2016 4:42 EST
Closed
Solved

SLA Working and Execution

Hi Team, Could any one explain how the escalations in SLA execute after specific time mentioned in SLA rule, and on what context the when rule and the escalation action mentioned will be executed after that time. And when we give recurring for passed deadline how the when rule in escalation actions will be evaluated (It means whether it will be checking every time escalation has been triggered? or only once).

Thanks in advance.

Regards,

BH.SURESH

***Updated by moderator: Lochan to add Categories***

Case Management Data Integration System Administration
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.

Accepted Solution

Posted: 4 years ago
Posted: 9 Aug 2016 16:40 EDT
Eric Osman (ericosman_GCS)
PEGA
Senior Software Solutions Engineer
Pegasystems
US

 


Hello,


Please see this help article, which you can access in two ways:


1) Visiting pdn page https://pdn.pega.com/sites/pdn.pega.com/files/help_v721/procomhelpmain.htm#rule-/rule-obj-/rule-obj-servicelevel/general.htm#


2) While you are in the designer studio and composing your service level rule, click "actions > get help > general"


Please let us know if the help article is lacking for answering your question, so that we can evaulate whether that help article should be expanded.


Thanks.  /Eric