Alex Mattioli (AlexMattioli)
Wells Fargo

Wells Fargo
AlexMattioli Member since 2015 2 posts
Wells Fargo
Posted: June 28, 2016
Last activity: June 28, 2016
Posted: 28 Jun 2016 10:51 EDT
Last activity: 28 Jun 2016 11:28 EDT

SLAs for Screen Flows

Hello. I have been researching the various methods people use to implement SLAs in screen flows. None of these methods seem to fully leverage the OOTB SLA functionality, so I was wondering if there is an agreed upon, best practice for implementing SLAs in screen flows.

I have a process flow that includes 2 screen flow subprocesses. The client wants there to be separate SLAs for each subprocess, because different users will be completing each screen flow. This makes things difficult, as the urgencies must remain separate for each screen flow, yet update properly. Any thoughts?

Pega Customer Service Case Management Low-Code App Development System Administration
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