Question
SMA log download not working
Pega 7.2 is running on WebSphere 8.5.5. The log download is working from Designer Studio (System > Operations > Logs). But when trying to download from SMA , getting the error HTTP 403
Message was edited by: Marissa Rogers - Added category
Does the below PegaRULES log suggest anything?
2016-06-15 12:13:23,003 GMT*8*EXCP0001*0*0*7c909acf382b4ead1d5d526b73fc45a0*NA*NA*NA*NA*NA*NA*NA*?*-1**1039*hz._hzInstance_2_0511be6722a79b20ea1d02feee7c00ae.event-10*NA*com.hazelcast.spi.EventService*NA*NA*NA*NA*****NA*NA*NA*NA*NA*NA*NA*NA*[MSG][[10.26.140.254]:5702 [0511be6722a79b20ea1d02feee7c00ae] [3.4.1] Error while logging processing event][STACK][java.lang.NullPointerException<CR> at com.pega.pegarules.generation.internal.cache.AssemblyCacheWrapper.doesNoteChangeApplyToABA(AssemblyCacheWrapper.java:1217)<CR> at com.pega.pegarules.generation.internal.cache.AssemblyCacheWrapper.noteChange(AssemblyCacheWrapper.java:1008)<CR> at com.pega.pegarules.data.internal.access.DatabaseImpl.processChanges(DatabaseImpl.java:9599)<CR> at com.pega.pegarules.data.internal.access.DatabaseImpl.processChangesFromPulse(DatabaseImpl.java:9345)<CR> at com.pega.pegarules.cluster.internal.pulseprocessor.PRPulseCacheProcessor.execute(PRPulseCacheProcessor.java:68)<CR> at com.pega.pegarules.cluster.internal.pulseprocessor.PRPulseDispatcher.processPulseMessages(PRPulseDispatcher.java:152)<CR> at com.pega.pegarules.cluster.internal.PRClusterHazelcastImpl$PulseListener.onMessage(PRClusterHazelcastImpl.java:893)<CR> at com.hazelcast.topic.impl.TopicService.dispatchEvent(TopicService.java:136)<CR> at com.hazelcast.spi.impl.EventServiceImpl$EventPacketProcessor.process(EventServiceImpl.java:549)<CR> at com.hazelcast.spi.impl.EventServiceImpl$RemoteEventPacketProcessor.run(EventServiceImpl.java:630)<CR> at com.hazelcast.util.executor.StripedExecutor$Worker.process(StripedExecutor.java:190)<CR> at com.hazelcast.util.executor.StripedExecutor$Worker.run(StripedExecutor.java:174)<CR>]*
2016-06-15 12:13:23,514 GMT*8*EXCP0001*0*0*7c909acf382b4ead1d5d526b73fc45a0*NA*NA*NA*NA*NA*NA*NA*?*-1**1040*hz._hzInstance_2_0511be6722a79b20ea1d02feee7c00ae.event-10*NA*com.hazelcast.spi.EventService*NA*NA*NA*NA*****NA*NA*NA*NA*NA*NA*NA*NA*[MSG][[10.26.140.254]:5702 [0511be6722a79b20ea1d02feee7c00ae] [3.4.1] Error while logging processing event][STACK][java.lang.NullPointerException<CR> at com.pega.pegarules.generation.internal.cache.AssemblyCacheWrapper.doesNoteChangeApplyToABA(AssemblyCacheWrapper.java:1217)<CR> at com.pega.pegarules.generation.internal.cache.AssemblyCacheWrapper.noteChange(AssemblyCacheWrapper.java:1008)<CR> at com.pega.pegarules.data.internal.access.DatabaseImpl.processChanges(DatabaseImpl.java:9599)<CR> at com.pega.pegarules.data.internal.access.DatabaseImpl.processChangesFromPulse(DatabaseImpl.java:9345)<CR> at com.pega.pegarules.cluster.internal.pulseprocessor.PRPulseCacheProcessor.execute(PRPulseCacheProcessor.java:68)<CR> at com.pega.pegarules.cluster.internal.pulseprocessor.PRPulseDispatcher.processPulseMessages(PRPulseDispatcher.java:152)<CR> at com.pega.pegarules.cluster.internal.PRClusterHazelcastImpl$PulseListener.onMessage(PRClusterHazelcastImpl.java:893)<CR> at com.hazelcast.topic.impl.TopicService.dispatchEvent(TopicService.java:136)<CR> at com.hazelcast.spi.impl.EventServiceImpl$EventPacketProcessor.process(EventServiceImpl.java:549)<CR> at com.hazelcast.spi.impl.EventServiceImpl$RemoteEventPacketProcessor.run(EventServiceImpl.java:630)<CR> at com.hazelcast.util.executor.StripedExecutor$Worker.process(StripedExecutor.java:190)<CR> at com.hazelcast.util.executor.StripedExecutor$Worker.run(StripedExecutor.java:174)<CR>]*
In the SMA configuration load balanced URL has been used, so the log for a particular node is not accessible.
Did you add PegaDiagnosticUser role to SMA? Refer https://pdn.pega.com/documents/pega-72-platform-installation-guide-websphere-and-mssql
And also refer https://mesh.pega.com/message/223961#223961
Do you see any error in application server / PegaRULES logs?