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American Express
Posted: July 18, 2016
Last activity: March 21, 2017
Closed
SMA Tracer not working
Hi,
While trying to access the Tracer in DEV SMA , we are facing the following error.
Although the selected requester is an active session,the trace displays the below mentioned error.
Please suggest.
**Updated by moderator: Marissa. Removed user added #helpme tag. Apologies for confusion, shouldn't have been an end-user option.***
Seeing the first screen, it suggests that you might be trying to trace the stale session.
Is this issue coming with all the requestors or only with some requestors?
Are you trying to remote trace any requestor?
These errors also come when it is configured with wrog details of the PRPC Primary and Diagnostic URL.