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 Pradeep Pydi (PradeepP5255) American Express
American Express
US
PradeepP5255 Member since 2016 9 posts
American Express
Posted: July 18, 2016
Last activity: March 21, 2017
Posted: 18 Jul 2016 12:13 EDT
Last activity: 21 Mar 2017 14:29 EDT
Closed

SMA Tracer not working

Hi,

While trying to access the Tracer in DEV SMA , we are facing the following error.

Although the selected requester is an active session,the trace displays the below mentioned error.

Please suggest.

**Updated by moderator: Marissa. Removed user added #helpme tag. Apologies for confusion, shouldn't have been an end-user option.***

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Posted: 5 years ago
Posted: 18 Jul 2016 13:52 EDT
Rajeev Ranjan (ranjr) PEGA Principal Technical Solutions Engineer
PEG
PL

Seeing the first screen, it suggests that you might be trying to trace the stale session. 

Is this issue coming with all the requestors or only with some requestors?

Are you trying to remote trace any requestor?

These errors also come when it is configured with wrog details of the PRPC Primary and Diagnostic URL.

 

 

 
Posted: 5 years ago
Posted: 21 Jul 2016 11:17 EDT
Pradeep Pydi (PradeepP5255) American Express
American Express
US

Hi,

Thank you for the response.

The issue is happening with the active requestors only.I am trying to do the remote trace.The PRPC Primary and Diagnostic URL's have been configured rightly.
Posted: 5 years ago
Posted: 20 Oct 2016 18:57 EDT
Ismail Hasan (ISMAILHASAN) Cognizant Technology Solutions Manager - Projects
Cognizant Technology Solutions
US

Hi,

Did you get the issue#2 resolved? I'm getting the same issue for my application.

Thanks in advance.

Regards,

Ismail
Posted: 5 years ago
Posted: 21 Oct 2016 2:03 EDT
Dharanitharan Ravindran (DharanitharanR) Areteans Technologies LSA, DC, CS, BA & UI Specialist
Areteans Technologies
AU

Use IE browser or trace it remotely in another system/session
Posted: 5 years ago
Posted: 21 Mar 2017 1:30 EDT
Ismail Hasan (ISMAILHASAN) Cognizant Technology Solutions Manager - Projects
Cognizant Technology Solutions
US

Sorry this won't work. How will you trace an agent?
Posted: 5 years ago
Posted: 21 Mar 2017 14:29 EDT
Kurt Waltz (KurtW_GCS) PEGA Senior Principal Engineer, Technical Support, Industry Apps
Pegasystems Inc.
US

Hi,

With regards to this specific question (How can you trace an agent if the tracer isn't working via SMA), you can still delay the agent to cause the requestor to show up in the SMA's "Requestor Management" screen.  You can then launch tracer from the developer portal, and use the "Remote Tracer" and select that same requestor from the dropdown.  The timing can be a little tricky, so its not ideal, but it allows you to trace the agent when you can't launch tracer from SMA.

With regards to the original behavior, I found the following support article that sounds like it might be helpful:

https://community.pega.com/support/support-articles/tracer-error-when-event-traced-prpc-63-sp1

Hope this helps!

-Kurt
Posted: 5 years ago
Posted: 27 Oct 2016 1:09 EDT
Dharanitharan Ravindran (DharanitharanR) Areteans Technologies LSA, DC, CS, BA & UI Specialist
Areteans Technologies
AU

Does the above mentioned solution worked ?

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