Question4Replies85Views×Close popoverHarpreet Singh (HarpreetS) HSBC Manager Information Management HSBC IN View Profile HarpreetS Member since 2014 16 posts HSBC Posted: January 14, 2018Last activity: January 16, 2018Posted: 14 Jan 2018 6:33 ESTLast activity: 16 Jan 2018 3:17 EST Closed SMS agent is stopped mysteriously.The sms agent is stopped mysteriously-Steps attempted to figure reason from logs:1. No exception- There are no oLog.error statements in logs relating to the agent activities.2. No manual shutdown- There are no statements printed in logs when an agent is stopped manually.3. There was no system restart at that time.What could be the reason for sms agent stopping?***Updated by moderator: Lochan to add Categories*** Decision Management System Administration ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 3 years agoPosted: 14 Jan 2018 13:51 EST×Close popoverSudhakar Reddy Yaparla (SudhakarReddy) PEGA Principal Technical Solutions Engineer Pegasystems Inc. IN View ProfileSudhakarReddy PEGA replied to HarpreetSHi, Is this issue happened only once or getting the same issue now ? if it's occurring now please enable debug level on below classes and attach pega rules log file. com.pega.pegarules.session.internal.async.Agent com.pega.pegarules.session.internal.async.BatchRequestorTask com.pega.pegarules.session.internal.async.agent.QueueManagerImpl Posted: 3 years agoPosted: 16 Jan 2018 3:16 EST×Close popoverHarpreet Singh (HarpreetS) HSBC Manager Information Management HSBC IN View ProfileHarpreetS HSBC replied to SudhakarReddyIssue happened only once. Posted: 3 years agoPosted: 15 Jan 2018 1:37 EST×Close popoverArun Kumar Mahanty (Arun_Mahanty) PEGA Principal Technical Solutions Engineer Pegasystems Inc. IN View ProfileArun_Mahanty PEGA replied to HarpreetSHave you checked the Broken-Process in System queue management to get any details about the problematic agent . Thanks, Arun Posted: 3 years agoPosted: 16 Jan 2018 3:17 EST×Close popoverHarpreet Singh (HarpreetS) HSBC Manager Information Management HSBC IN View ProfileHarpreetS HSBC replied to Arun_MahantyThere was no exception. So nothing was present in broken process.