Question

4
Replies
83
Views
HarpreetS Member since 2014 16 posts
HSBC
Posted: 2 years ago
Last activity: 2 years 9 months ago
Closed

SMS agent is stopped mysteriously.

The sms agent is stopped mysteriously-

Steps attempted to figure reason from logs:

1. No exception- There are no oLog.error statements in logs relating to the agent activities.

2. No manual shutdown- There are no statements printed in logs when an agent is stopped manually.

3. There was no system restart at that time.

What could be the reason for sms agent stopping?

***Updated by moderator: Lochan to add Categories***

Decision Management System Administration
Close popover
Moderation Team has archived post
Posted: 2 years ago

Hi,


Is this issue happened only once or getting the same issue now ? if it's occurring now please enable debug level on below classes and attach pega rules log file.


com.pega.pegarules.session.internal.async.Agent


com.pega.pegarules.session.internal.async.BatchRequestorTask


com.pega.pegarules.session.internal.async.agent.QueueManagerImpl

Posted: 2 years ago

Have you checked the Broken-Process in System queue management to get any details about the problematic agent .


Thanks,


Arun

Posted: 2 years ago

There was no exception. So nothing was present in broken process.
Share this page LinkedIn
Copied!