Question

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 Harpreet Singh (HarpreetS)
HSBC
Manager Information Management
HSBC
IN
HarpreetS Member since 2014 16 posts
HSBC
Posted: January 14, 2018
Last activity: January 16, 2018
Posted: 14 Jan 2018 6:33 EST
Last activity: 16 Jan 2018 3:17 EST
Closed

SMS agent is stopped mysteriously.

The sms agent is stopped mysteriously-

Steps attempted to figure reason from logs:

1. No exception- There are no oLog.error statements in logs relating to the agent activities.

2. No manual shutdown- There are no statements printed in logs when an agent is stopped manually.

3. There was no system restart at that time.

What could be the reason for sms agent stopping?

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Posted: 3 years ago
Posted: 14 Jan 2018 13:51 EST
Sudhakar Reddy Yaparla (SudhakarReddy)
PEGA
Principal Technical Solutions Engineer
Pegasystems Inc.
IN

Hi,


Is this issue happened only once or getting the same issue now ? if it's occurring now please enable debug level on below classes and attach pega rules log file.


com.pega.pegarules.session.internal.async.Agent


com.pega.pegarules.session.internal.async.BatchRequestorTask


com.pega.pegarules.session.internal.async.agent.QueueManagerImpl
Posted: 3 years ago
Posted: 15 Jan 2018 1:37 EST
Arun Kumar Mahanty (Arun_Mahanty)
PEGA
Principal Technical Solutions Engineer
Pegasystems Inc.
IN

Have you checked the Broken-Process in System queue management to get any details about the problematic agent .


Thanks,


Arun