Question
Ito
Last activity: 6 Oct 2019 21:44 EDT
SMS Treatment
Hi.
When I'm creating SMS treatment,I have a questions.
You know we can have interactive connection to customer by email treatment.
I can know if a customer accept a offer.
Can I have interactive connection to customer by SMS treatment too??
That's because when creating SMS treatment,I can insert button.
Ito
Please help me!!
Pegasystems Inc.
US
As in the Send Email use case, your flow will handle the response with an Accept/Reject.
Pegasystems Inc.
US
In SMS channel, the response will be text based. Someone will respond with YES or ACCEPT and your inbound SMS process will need to identify that as a positive response and continue the offer flow with the appropriate flow path. Please review the user documentation on Inbound SMS which would explain this process. I believe there are also some Pega Academy courses that you might want to review.
Ito
Hello,Saleem_A
I checked user documentation on Inbound SMS but this document don't explain about interactive action with SMS.
Pegasystems Inc.
US
I don't know what you mean by Interactive, but we call inbound SMS the ability to react to a message back. So if you send and SMS to a customer. The customer replies back to the SMS with test saying YES, then the message will be received as Inbound Message and you can decide if that is an accept for the original offer or not. This is described in the Inbound SMS documentation.
Ito
I intend that interactive connection is to identify customer response (Accept or Reject).
When using email,I can identify customer response by button.
When using SMS,I can identify customer response by text??
If I use One response option, all message to a offer is treated as accept or reject??