Please specify your Pega version and also attach the complete server error logs.

Hi KrishnaMohan,

Thanks for posting the query. Please enable the DSS setting which was mentioned in the below link and test the connectivity.

https://community1.pega.com/community/pega-support/question/email-account-obtain-transport-object-fail

Pega Version : 8.3.0.

I am not seeing any logs in Pegalogs for Email test connectivity. Do i need to enable any setting for this?

Below is the information displayed under debug:

Details

DEBUG: setDebug: JavaMail version 1.5.5

DEBUG: getProvider() returning javax.mail.Provider[TRANSPORT,smtp,com.sun.mail.smtp.SMTPTransport,Oracle]

DEBUG SMTP: useEhlo true, useAuth true

DEBUG SMTP: trying to connect to host "A.B.C.D", port 465, isSSL false

220 hotspace.corpuat.xxxxxxxxx.co.id Microsoft ESMTP MAIL Service ready at Sat, 14 Dec 2019 12:35:41 +0700

DEBUG SMTP: connected to host "A.B.C.D", port: 465

EHLO bdi-dev-dlsapp

250-hotspace.corpuat.xxxxx.co.id Hello [A.B.x.y]

250-SIZE 10485760

250-PIPELINING

250-DSN

250-ENHANCEDSTATUSCODES

250-STARTTLS

250-AUTH

250-8BITMIME

250-BINARYMIME

250 CHUNKING

DEBUG SMTP: Found extension "SIZE", arg "10485760"

DEBUG SMTP: Found extension "PIPELINING", arg ""

DEBUG SMTP: Found extension "DSN", arg ""

DEBUG SMTP: Found extension "ENHANCEDSTATUSCODES", arg ""

DEBUG SMTP: Found extension "STARTTLS", arg ""

DEBUG SMTP: Found extension "AUTH", arg ""

DEBUG SMTP: Found extension "8BITMIME", arg ""

DEBUG SMTP: Found extension "BINARYMIME", arg ""

DEBUG SMTP: Found extension "CHUNKING", arg ""

DEBUG SMTP: Attempt to authenticate using mechanisms: LOGIN PLAIN DIGEST-MD5 NTLM XOAUTH2

DEBUG SMTP: mechanism LOGIN not supported by server

DEBUG SMTP: mechanism PLAIN not supported by server

DEBUG SMTP: mechanism DIGEST-MD5 not supported by server

DEBUG SMTP: mechanism NTLM not supported by server

DEBUG SMTP: mechanism XOAUTH2 not supported by server