Question4Replies138Views KotaO510 Member since 2018 4 posts P&T-Digital Posted: 9 months agoLast activity: 9 months 2 weeks ago Solved SMTP Setting in Pega MarketingHi, I would like to ask how to configure the email account in our Pega Marketing.I have just performed the implementation procedures, and configuring email accounts as shown in "Pega Marketing Implementation Guide 8.2" (Page 21).Our server is settled in trusted segment of our network, so it doesn't allow to connect to the internet.We need to use smtp server provided in the same segment, to configure our service.For configuring the smtp server settings, our system admin shows only IP address and port number because it doesn't require authentication.But in Pega Screen requires username and password. (Please see attached)What should I put to these fields?I also checked Exercise System of Pega Academy, and found the "Email Account:Smart Email Sample" has blank password field.Is there any resort to configure email setting with password field blank?Regards Pega Marketing ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Posted: 9 months agoKevinZheng_GCS PEGA replied to KotaO510You may be presented with an internal SMTP relay server. If you put any user/pwd into those fields, what is the outcome of the test connectivity? I assume you cannot save without entering any values in those fields. Posted: 9 months agoKotaO510 P&T-Digital replied to KevinZheng_GCSHi, Kevin-san. Thank you for your reply. The IP "10.250.89.32", I put into the screen, is our internal SMTP relay server's. This is not SMTP server's IP. Is there any instruction when configuring via smtp relay server? >If you put any user/pwd into those fields, what is the outcome of the test connectivity? I assume you cannot save without entering any values in those fields. I tried my mail account and pwd then I could save the configuration. But the connectivity test failed. The status message is as follows: Sender Exception caught connecting to email server; Could not connect to SMTP host Disconnect not attempted. Accepted Solution Posted: 9 months agoKotaO510 P&T-Digital replied to KotaO510Hi all, let me straight to the point, my problem has been solved by switching the applications. When I switched applications to the Pega Platform, then open the email accounts screen, I found the password field turned "not required" field. Although it seems strange behavior, my problem has been solved anyway. Thanks for your help! Best regards, Posted: 9 months agoLochan_DV MOD replied to KotaO510Hello, Thank you for updating the post with what worked! We have marked your reply as the Answer.