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 shashikalavathi palle (shashikalaReddy)
United Health Group

United Health Group
IN
shashikalaReddy Member since 2014 21 posts
United Health Group
Posted: September 23, 2016
Last activity: September 26, 2016
Posted: 23 Sep 2016 1:35 EDT
Last activity: 26 Sep 2016 18:29 EDT
Closed

SocketTimeout Exception Connect-REST

we are recieving errors for connect-REST services. "SocketTimeout Exception  time out reading the response".

can some one help me how to fix this?Thank you

Data Integration
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Posted: 4 years ago
Posted: 23 Sep 2016 2:29 EDT
Veera Gangababu Gollapalli (Gangababu)
PEGA
Principal Technical Solutions Engineer
PEG
IN

Are you experiencing the same issue when you connect from REST-Client or SOAP UI?


Please share the PRPC log files.
Posted: 4 years ago
Posted: 23 Sep 2016 6:35 EDT
John Pritchard-Williams (JOHNPW_GCS)
PEGA
Client Support Team Lead
Pegasystems Inc.
GB

Also: if you can - just try and point a Browser at the same Rest Endpoint - ideally you need to run the brower from same machine that PRPC is running on.


'SocketTimeout Exception' strongly puts the remote endpoint into the frame - or possibly a network issue (perhaps routing or perhaps a Firewall) - it doesn't (at this point) suggest the PRPC Connector is at fault.


But the logs (as requested above) should help also.
Posted: 4 years ago
Posted: 26 Sep 2016 18:29 EDT
shashikalavathi palle (shashikalaReddy)
United Health Group

United Health Group
IN

Thanks for your response. attached logs.


the issue is intermittant. happening for 10 cases a day for a processing load of say 200 cases.


does increasing "Response Timeout" field in Connect-REST rule helps.