AdityaJ0363 Member since 2016 2 posts
Exavalu Inc
Posted: 3 years ago
Last activity: 3 years 1 month ago

[Solved] CSHC 7.1.4 - Launch a new Service Case after submitting previous Service Case

Use Case-

a. CSR launches Interaction

b. CSR launches a Service Case - selects few checkboxes and submits the Service Case.

c. System sets up few top level pages from Previous Service Case to carry over checkbox selections and uses those Pages in the new Service Item and then launch the new Service Case - Material Fulfillment within the same interaction and present to the CSR.

Current Design

In the Flow Service Item - we have a custom activity which starts new Service Item.

To Be Design-

We need the new methodology to achieve the above functionality.

As per SR-B6910 - in Pega 7 only way to do this is through OOTB Script Create Work. So we need the right JAVA API for the above activity from Pega 6.

Moderation Team has archived post
Share this page LinkedIn