Some times StatusWork is still showing as "In Progress" instead "Complete" though all the child objects are "Resolved"
In my application, status is still showing as "In Progress" in some cases even if all the child objects are resolved (it'll change to Complete usually). I have added the log message to track the status changes, i could find the status changed to "Complete" from "In Progress", but couldn't find the status changed to "In Progress" again. It's showing as "In Progress" in Portal and Database.
Any suggestions on what could be the reason/ways to track down more?
***Updated by moderator: Lochan to add Categories; removed personal information***
Above article does saying to check IgnoreCase checkbox in "UnresolvedWorkInACover" listview rule, however it's already checked in my application.
If i have to update IgnoreCase checkbox for property .pxUpdateDateTime in "UpdatedRecentlyByMe" List view rule, could you please tell me how it works? If it's causing the issue, it should have causing the same issue for every Case but it's happening for only few cases.