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Sometimes unable to get the machine host name correctly instead getting IP address in place of host name

We are using pega 6.1 SP2. We have a requirement to capture the machine host name and IP address of requestors logged on to the machine and we used pxRequestor.pxReqRemoteHost property to hold the host name but sometimes we are getting IP address in pxReqRemoteHost property (Same IP address in pxReqRemoteAddr) but not sure of when. Can you please suggest us?

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