Question
Sort Get next work based on order of the skill mentioned in the operator profile
Requirement: The user should be able to fetch assignment in the same order as mentioned in user profile. User can have different role/Skill and those role/skill would be listed in a particular order in operator profile. Now, when user does gent next work then system should fetch the assignment in same order those roles/skills have been listed in the profile.
Note: The total number of roles/skills can vary and it can be max 500. Also, a single user can have up to 50 different roles/skills.
Please let me know if anyone has any idea of the design/implementation. Thanks in advance!
Hello,
Please find below steps to route an assignment to Skilled operator.
also, by default the API "Toleveledgroup" looks for the operator who has least work else assign it to their manager.