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MeganaKaluri Member since 2016 2 posts
VirtusaPolaris
Posted: 1 year ago
Last activity: 1 year 5 months ago
Closed

SpinOff Case Creation

Hi,

Below is my scenario-

I have an option of Adding New Work from Other Actions button on a case/work object A-1. On clicking Adding New Work action from Other Actions button on A-1 case, i will get a screen asking user to provide few inputs. After the user provides inputs and clicks on Submit button, i need to resolve the A-1 case and create A-2 case with the same data present on A-1 case. Also I need to show the new created A-2 case in Perform harness mode for the user to continue work on A-2 case.

I am able to create A-2 case using SpinOff subprocess but I am not able to show the A-2 case on the UI for the user to work on. Instead of A-2 case I am getting A-1 case which is being closed in Confirm Harness mode.

Please provide a solution for the above issue.

Thanks in Advance,

Megana

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