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SumitK54 Member since 2016 2 posts
AMEX
Posted: 3 years ago
Last activity: 3 years 1 month ago
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SR-B57616: SLA agent is processing cases very slow

Hi Team,

Could you suggest a db query or an activity rule that looks at each queue item in broken queue, and checks whether the work corresponding to that item is already complete, and then deletes that queue item.

Seems at present there is no particular tool available for removing queue items that correspond to completed work. So we need either a db query or activity rule as having hundreds of thousands of queue items is not a healthy situation.

***Updated by moderator: Lochan to add SR exists group tag***

Data Integration SR Exists
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