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Piotr Kasperkiewicz (Piotr K.)
PEGA
Support Engineer
Pegasystems Inc.
PL
Piotr K. Member since 2017 2 posts
PEGA
Posted: March 5, 2018
Last activity: June 28, 2018
Posted: 5 Mar 2018 5:24 EST
Last activity: 28 Jun 2018 11:25 EDT
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SR-C14383:Pega Marketing:v7.31

Good Morning,

Customer asked about some things in Pega Marketing:

  1. Where and how are the email trackable requests recorded in Pega? In email treatment with an inline button that tracks the customer's interactions there is possibility to send a follow-up email based on these interactions. It will have associated some parameters like:
    “<pega:param name='Trackable' value ='true'/><pega:param name='Resp' value='Accepted'/>”. But how are this tracks recorded in Pega?
  2. Is this recommended to use a Cassandra database to perform outbound campaigns?
  3. Customer have some doubts about outbound scenario (segmentation) and would like to know, what is the Pega's recommendation for the kind of database to support customer information?

Thank You in advance.

Regards

Piotr Kasperkiewicz

***Updated by moderator: Lochan to update Categories***

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