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RachelN2 Member since 2017 3 posts
QBE Insurance Group Ltd
Posted: 2 years ago
Last activity: 2 years 11 months ago
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Stage SLA did not run Deadline action

Hi,

I have added a stage SLA for my case. I've checked the SLA goal and deadline times that were set under pxFlow(pzInternalStageFlow) and they were set correctly. I also have an assignment SLA under this stage. I've set the stage SLA to have a 5 minute deadline for testing purposes whereas the assignment SLA is a few days away (set by a property). However, the stage SLA's deadline action didn't seem to run. Urgency was also not added in pxUrgencyWorkStageSLA property of pyWorkPage. Is there something that I'm missing here?

***Edited by Moderator Marissa to update categories; update SR details***

Case Management SR Parallel
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