Question

2
Replies
308
Views
Close popover
Rachel Navarro (RachelN2)
QBE Insurance Group Ltd

QBE Insurance Group Ltd
PH
RachelN2 Member since 2017 3 posts
QBE Insurance Group Ltd
Posted: October 2, 2017
Last activity: October 17, 2017
Closed

Stage SLA did not run Deadline action

Hi,

I have added a stage SLA for my case. I've checked the SLA goal and deadline times that were set under pxFlow(pzInternalStageFlow) and they were set correctly. I also have an assignment SLA under this stage. I've set the stage SLA to have a 5 minute deadline for testing purposes whereas the assignment SLA is a few days away (set by a property). However, the stage SLA's deadline action didn't seem to run. Urgency was also not added in pxUrgencyWorkStageSLA property of pyWorkPage. Is there something that I'm missing here?

***Edited by Moderator Marissa to update categories; update SR details***

Case Management SR Parallel
Moderation Team has archived post