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Larisa Kerimbekova (lkerimbe)
Virtusa
Larisa Kerimbekova
Virtusa
US
lkerimbe Member since 2016 26 posts
Virtusa
Posted: March 6, 2020
Last activity: March 9, 2020

Stage SLA issue when flow starts on temporary case

We have a requirement to close the case when user started it and haven't finished for 30 days (stays in the first stage). The option to create a temporary case is checked on the case settings. I created an SLA with the Goal of 30 business days and conditionally ((when pyID is present) run an activity pxForceCaseClose. I applied it on the first stage flow, it didn't work. I applied on the stage itself, it didn't work either (no records created in System-Queue-ServiceLevel class). Can somebody advise what I need to do to make it work?

Any help is appreciated!

Thanks,

Larisa

 

 

***Edited by Moderator Marissa to update Content Type from Discussion to Question***

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